Patient FAQs

Still have questions? Below you can find the answers to common questions we receive.

How can we help you?

Frequently Asked Questions

If you are experiencing a life-threatening or other serious emergency, call 911
or go to the nearest emergency room immediately.

When you arrive at Papillion Health Center, the staff will greet you and seat you at the waiting room. We will examine you as quickly as possible — average waiting time is 15 minutes.

We will discuss your problem and ask about your medical history. Afterwards, a thorough examination will be conducted. We may request examinations and tests to assist and support our diagnosis.

X-rays, blood and/or urine analysis, and EKGs can all be performed with no delay at our facility. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.

We will discuss with you the results of your examinations and we will recommend the proper treatment. The next step will depend on the results of your examinations and the nature of the medical concerns. You will either be discharged from our clinic, scheduled for a follow-up, or referred to another health professional.

If a follow-up or further consultations are needed, the staff will assist you to schedule your next appointment.

One of the fastest and easiest ways for patients to connect with us is through our patient portal which can be accessed from the Nebraska Medicine mobile app or a web browser.

One Chart | Patient provides you secure, online access to your health information anytime, anywhere – not just during office hours.

  • Schedule or cancel your next appointment
  • View and pay your bill online
  • Message your health care team
  • Pre-register for procedures
  • Update your contact and insurance information
  • Download the Nebraska Medicine app in the App Store or in Google Play

Request an account

Already have an account? Sign in

Yes. Digital X-rays by licensed staff can be performed at our location.

Yes. Papillion Health Center doctors are trained professionally to treat and care for infants, children, and adolescents.

We may prescribe medications or treatments for your condition. Please let us know if you have any allergy or other medical condition.

If you have been taking medications prescribed by another doctor, please bring them with you for clarification or information about possible drug interactions and correlations with the new condition.

Insurance And Billing

Papillion Health Center accepts most insurance plans from major insurance companies. Learn more about the insurance plans and networks accepted by Nebraska Medicine.

For assistance with billing or insurance concerns, call 402.559.3140.

To submit a billing question online, send a message through:

Or call us directly:

Visit our website for more information about billing, insurance and estimates.

No. But if you are referred and have private insurance with an affiliate, the referral can be sent from your insurance company to us by fax or email. Contact your insurance company to obtain this referral before your visit to our office.


Yes. Free parking is available in front and around Papillion Health Center.